Terms and conditions

 Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of this website and any communications provided by Maple Tree Health, Inc. (“Maple Tree,” “we,” “us,” or “our”).

By using this website or receiving communications from us, you agree to these Terms.

1. Services Provided

Maple Tree provides patient communication services on behalf of healthcare providers.

If you receive a call, text message, voicemail, or secure message from us, it is because your healthcare provider has engaged Maple Tree to assist with patient outreach, appointment coordination, care navigation, or related services.

Maple Tree does not provide medical care, diagnosis, or treatment. For medical advice or care decisions, please contact your healthcare provider directly.

2. Communications (SMS & Voice)

Text Messages (SMS)

If you receive text messages from us:

• Messages are sent on behalf of your healthcare provider.
• Message frequency varies.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP or contact us at info@mapletreehealth.com.

Consent to receive text messages is not a condition of receiving medical care.

Voice Calls

We may contact you by telephone on behalf of your healthcare provider using contact information provided to the provider.

Calls may be recorded where permitted by applicable law for quality assurance, training, and documentation purposes.

If you do not wish to receive further calls, you may inform us during the call or contact us at [Insert Email Address].

Consent to receive communications is not a condition of receiving medical care.

3. Website Use

This website is provided for informational purposes only.

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to systems or data
• Interfere with the proper functioning of the website

We may modify or discontinue the website at any time without notice.

4. No Medical Advice

Information provided through this website or through communications from Maple Tree is for coordination and informational purposes only and does not constitute medical advice.

Always consult your healthcare provider for medical decisions.

5. Limitation of Liability

To the maximum extent permitted by law, Maple Tree shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to the use of this website or communications services.

All services are provided “as is” without warranties of any kind, either express or implied.

6. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page. Continued use of the website or receipt of communications constitutes acceptance of the updated Terms.

7. Contact Information

Maple Tree Health, Inc.

San Francisco, CA

info@mapletreehealth.com