Privacy Policy

 Maple Tree Health, Inc. (“Maple Tree,” “we,” “us,” or “our”) provides patient communication services on behalf of healthcare providers.

This website exists to describe our data protection and communication practices.

1. Communications on Behalf of Healthcare Providers

We communicate with patients only on behalf of healthcare practices that have engaged our services.

If you receive a text message, phone call, voicemail, or secure message from us:

• You are a patient of a healthcare provider that works with us; and
• Your provider has obtained appropriate consent to contact you, or you have otherwise consented to receive communications.

Communications may relate to appointment coordination, follow-up, care navigation, or other healthcare-related matters.

Maple Tree does not provide medical care or medical advice.

2. Information We Handle

In providing services, we may process:

• Name
• Phone number
• Email address
• Appointment information
• Healthcare-related information necessary to support communications

We do not collect patient information through this website.

We do not sell or rent personal information.

We do not use patient information for independent marketing purposes.

3. SMS & Voice Communications

Text Messages:

• Message frequency varies.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP or contact us at info@mapletreehealth.com.

Voice Calls:

We may contact you by telephone on behalf of your healthcare provider.

Calls may be recorded where permitted by applicable law for quality assurance, training, and documentation purposes.

If you do not wish to receive further communications, you may inform us during the call or contact us at info@mapletreehealth.com.

Consent to receive communications is not a condition of receiving medical care.

4. Data Sharing & Mobile Privacy

We respect your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors in support services (such as customer service, secure messaging platforms, electronic health record vendors, and telecommunications providers) is permitted as necessary to provide services on our behalf.

Text Messaging Opt-In Data Protection:

All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. We do not sell or rent personal information, including mobile numbers or messaging consent, to third parties.

5. HIPAA

Where applicable, we act as a Business Associate under HIPAA and maintain appropriate safeguards to protect protected health information.

For questions about your medical care or medical records, please contact your healthcare provider directly.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

7. Website Cookies & Analytics

This website may use cookies or similar technologies provided by our website hosting platform to analyze traffic and improve website functionality.

Cookies may collect limited technical information such as IP address, browser type, and pages visited.

We do not use cookies to collect health information, and this website is not intended for the submission of personal or medical information.

You may control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page.

9. Contact Information

Maple Tree Health, Inc.

San Francisco, CA

info@mapletreehealth.com